| Key: |
CHD-998
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| Type: |
New Feature
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| Status: |
Open
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| Assignee: |
Unassigned
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| Reporter: |
Joe Geck
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| Votes: |
3
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| Watchers: |
1
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Clone this issue
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If you were logged in you would be able to see more operations.
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Original Estimate:
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Unknown
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Remaining Estimate:
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Unknown
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Time Spent:
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Unknown
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Summary:
http://www.cerb4.com/forums/showpost.php?p=7949&postcount=5
The quota idea was in response to a thread discussing ways to distribute ticket load evenly among workers. Quick assign unfortunately is not quite what Rob in the forums is looking for.
(quote)
JDW's main problem is that some people are taking too many tickets, so with a quota system it could be possible to limit the number of assigned tickets to a user at any one time (not sure whether this would include or exclude tickets in a waiting status). There could be a manager override if they want to assign tickets to a user that is over their quota.
(end quote)
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There are no comments yet on this issue.
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[Tickets] Quota system to limit the number of assigned tickets per worker