Projects : Cerberus Helpdesk (Key: CHD)

Project Lead: Jeff Standen [WGM]
URL: http://www.cerberusweb.com/

Create a new issue in project Cerberus Helpdesk
Release Notes

Change Log Scope: previous 3 versions | all versions 5.0 RC1 ( 26/Apr/10 | Release Notes)    CHD-1511 FIXED Add a check for mailparse extension and display a warning simliar to the install directy existing error.    CHD-1479 FIXED Add event point to opportunity creation    CHD-1000 FIXED Bodies of text/plain charset e-mail with blank encoding and special characters get truncated    CHD-723 FIXED Force MyISAM table type in patcher    CHD-1774 FIXED Input validation not done    CHD-1199 FIXED It would be really handy to have a templates tab that let one make additions and changes outside of a ticket.    CHD-1159 FIXED Make custom profile fields accessible through Web-API    CHD-1510 FIXED Prevent destructive behavior if mailparse.so not present    CHD-1830 FIXED The plugin cache is not updated when you visit the 'plugins & features' tab of helpdesk setup    CHD-838 FIXED Update Location header to use SERVER_NAME instead of PHP_SELF    CHD-912 FIXED Web-API: add error messages for when wrong type is used    CHD-1450 FIXED [Home Notifications] "New Ticket Assignment" generated when another worker replies    CHD-1469 FIXED [Keyboard shortcuts] Reply (r) command does not work after setting an organization    CHD-1601 FIXED [Mail Filtering] "Message headers" checkbox doesn't stick    CHD-1496 FIXED [Notifications] Notifications don't seem to be getting purged out of the Database.    CHD-1458 FIXED [Opportunities] Not entering an e-mail address makes worklist drop out of view    CHD-1358 FIXED [Platform] Move 'strings.xml' reference into extension manifest <params> and nuke implementation class    CHD-1506 FIXED [Quick Search] Does not add group filters automatically like traditional search    CHD-1482 FIXED [Search] "Quick Search" does not save sort by preferences    CHD-1020 FIXED [Web-API] Expose the time tracking data    CHD-1461 FIXED [Workers] Adding a worker without an e-mail address throws an error    CHD-1462 FIXED [Workers] No error checking for non-matching passwords in the edit window    CHD-1497 FIXED [watcher] Selecting    CHD-1481 FIXED add event point to task creation    CHD-1425 FIXED memory issues with dealing with incoming attachments    CHD-1763 FIXED usermeet.core/api/DAO.php is generating a fatal error when you try to save a community portal.    CHD-1775 CANNOT REPRODUCE Right click attachment, choose save as fails with error in IE 6 thru 8    CHD-1772 FIXED Cannot search company using Umlauts    CHD-1343 FIXED Change "Full Headers" label when appropriate    CHD-1844 FIXED Clicking mail after clicking on a draft does not return you to the Drafts tab    CHD-731 FIXED Parser crashes when parsing Worker replies and Mail Server is invalid    CHD-1809 FIXED Peek opens with internal textarea too wide    CHD-1521 FIXED Remove Main Menu on Community Portal    CHD-1807 FIXED Replying to mail created from 'Send Mail' doesn't thread back to the original conversation    CHD-1791 FIXED Saving the plugins page disables the plugin with an index of 0 in the $plugins_enabled array    CHD-1821 FIXED Selecting the actual row checkbox doesn't do the row-id trigger for Explore    CHD-1554 FIXED Shorten the default response, remove backslashes    CHD-1776 FIXED Subject as shown at top of display page needs input sanitized    CHD-1792 FIXED Trying to save the plugins after being logged out results in all plugins being disabled, except for devblocks.core and cerberusweb.core    CHD-1765 FIXED Workspace delete removes wrong workspace    CHD-896 FIXED [Auto-Complete] Enable it for additional headers and situations    CHD-1508 FIXED [Auto-Complete] Never show banned addresses in the autocomplete list    CHD-1845 FIXED [Broadcast] Additional Bulk REPLY status actions are not done in the process    CHD-1835 FIXED [Cerb5] Add Group.    CHD-1720 FIXED [Cerb5] Git .gitmodules points to the WGM devblocks url = git://github.com/wgm/devblocks.git    CHD-1839 FIXED [Cerb5] Peek-style windows not loading in Internet Explorer    CHD-1819 FIXED [Drafts] Looping tickets when message fails to send repeatedly.    CHD-1818 FIXED [Drafts] Might want to add a "continue later" button to Send Mail    CHD-1817 FIXED [Drafts] No support for Open Ticket    CHD-870 FIXED [E-mail Templates] Ability to define custom placeholders to create custom snippets    CHD-1843 FIXED [Explore] Use of square brackets in reply pane triggers ticket paging    CHD-1831 FIXED [Features and Plug-in] Features and Plug-in's wont let you disable all plug-in's    CHD-1828 FIXED [Home Notifications] Cannot manually mark a notification as read    CHD-1780 FIXED [Installer] Bails out after inputting worker details and prior to survey    CHD-1820 FIXED [Installer] Remove the group cap references    CHD-1816 FIXED [Mail] Bulk compose from the address book    CHD-1305 FIXED [Platform] For those of us that do custom code inside Cerb it would be nice to have JQuery availble    CHD-1825 FIXED [Reports] Ticket links are invalid    CHD-1822 FIXED [Reports] Worker History Report doesn't preselect the current user in the dropdown any more    CHD-1773 FIXED [Service Center] Theme option removed from service center configuration    CHD-1834 FIXED [Snippets] Clicking name to insert template not working in some browsers    CHD-1833 FIXED [Snippets] Ticket:Bucket:Name token causes a test error    CHD-1804 FIXED [Tasks] Cannot delete from the (peek) window with Firefox and IE    CHD-1659 FIXED [Templates] Convert static templates to Dymantic Generated templates with plugin points.    CHD-1770 FIXED [Tickets] Closed icon missing from worklists    CHD-1154 FIXED [Who's Online] For better tracking of worker status, show the IP address and time of last activity    CHD-1823 FIXED [Worklists] 'explore' mode bottoms out when there's no items    CHD-1596 FIXED [send mail] should display error message if "To" address is omitted    CHD-1784 FIXED devblocks.core is disabled when you hit 'save changes' on config -> plugins & features    CHD-1793 INCOMPLETE [Mail Search] Lack of "body content" search in the 5.x sidebar (manual search)    CHD-101 FIXED No error checking for non-matching passwords when adding a new worker.    CHD-355 FIXED Unnecessary BLOB fields are creating case-sensitivity issues in searches. Change to TEXT/CLOB.    CHD-329 FIXED Draft Ticket Reply    CHD-663 FIXED When SMTP server is unreachable an error is displayed when sending mail    CHD-132 FIXED SMTP timeout on reply shows stacktrace    CHD-712 FIXED When using templates in outgoign mail you should be able to access templates used in replies not be required to add a whole new set    CHD-690 FIXED [Open Ticket / Send Mail] No error on empty requester field makes it appear the ticket is saved when it actually is not    CHD-224 FIXED Bulk reply (mass reply) function    CHD-219 FIXED Hide long blocks of quoted text with DHTML (similar to Gmail)    CHD-695 FIXED Press escape key to close preview (peek) window 5.0 RC2 ( Release Notes)    CHD-1861 FIXED Add an ability to delete storage profiles    CHD-1813 FIXED Brackets don't navigate the explorer when focus is in the upper pane    CHD-1407 FIXED Default search should include titles of articles (KB/research)    CHD-849 FIXED Deleting the group designated for default mail routing, still writes the ticket to the database with the old team_id    CHD-1860 FIXED PHP Fatal error: Class 'Ps_AbstractViewLoader' not found in /var/www/html/cerb5/features/cerberusweb.core/api/uri/config.php on line 281    CHD-1643 FIXED Permalink ID functionality for KB articles    CHD-1349 FIXED Preview or display knowledgebase article after edit    CHD-1551 FIXED [Auto-response] Moving it or setting a custom field on a closed ticket (re)sends the "close ticket" auto-reply    CHD-1848 FIXED [Browsers] Checkbox and selections are slow to respond in Chrome and IE7    CHD-1865 FIXED [Drafts] Resuming a draft doesn't keep the To: line    CHD-1603 CANNOT REPRODUCE [Mail Filtering] "Message headers" criteria not working    CHD-1838 CANNOT REPRODUCE [Reports] Worker Replies Report graph doesn't match axis labels    CHD-720 FIXED Merge arbitrary tickets from Display Ticket    CHD-1854 FIXED Modifiying a subject line in a mail snippet produces an error    CHD-1345 FIXED Resize knowledgebase article    CHD-1851 FIXED [Cerb5] [Support Center] There is no delete button in the support center..    CHD-1852 FIXED [Drafts] Possible to queue up messages with no requesters    CHD-1190 FIXED [KB] Custom fields for individual articles    CHD-1473 FIXED [Mail] "Reply to all" exclude list does not block requesters from merged tickets    CHD-1853 FIXED [Permissions] The 'Permissions' tab in Setup does not allow you to save from unlicensed mode.    CHD-829 FIXED [Requesters] Include a checklist of e-mail addresses used in the ticket, so you could easily add/drop requesters    CHD-1868 FIXED [Snippets] Add delete button    CHD-1864 FIXED [Support Center] Announcements feeds do not use chosen feed title    CHD-1862 FIXED research tab is still visible after disabling the knowledge base plugin    CHD-1783 CANNOT REPRODUCE [Time Tracking] Stopwatch reopens after refreshing or leaving page 5.0 RC3 ( Release Notes)    CHD-1474 FIXED CLONE -[Open Ticket] 'Insert Signature' button not working    CHD-1877 FIXED Disk based storage profile has no options to specify where data should be stored    CHD-1874 FIXED Duplicate message ID in header when watcher for incoming mail is triggered to forward mail to external address    CHD-1808 FIXED Install issue    CHD-1878 FIXED Move the options for storage profiles into the related sections instead of pop-ups    CHD-1876 FIXED Storage profiles have checkboxes that serve no purpose (bulk update button missing?)    CHD-1549 FIXED The "My Account" page for the Support Center should have a "Change Account Password" section    CHD-1883 FIXED [DAO] Creating a new worker should automatically create their e-mail address if it doesn't exist yet.    CHD-1827 FIXED [Forum Explorer] No "home" notifications when assigning threads from the explore view    CHD-1826 FIXED [Forum Explorer] Send out "home" notifications on assigned replies    CHD-1658 FIXED [Reports] Custom Field Usage report should show translated values    CHD-1183 FIXED [Web-API] Support for Organizations notes    CHD-981 FIXED [Web-API] Support for custom fields    CHD-1882 FIXED [Who's Online] ip2long() returns an error on 32-bit systems for some IP addresses.    CHD-1847 FIXED [piles] Piles on all groups doesn't repect group filters    CHD-1858 FIXED memcached::set expects at most 3 parameters, but 4 are given in devblocks.class.php line 2207    CHD-1814 WON'T FIX [Helpdesk Setup] When adding workers beyond the cap, you are not shown the red warning until the tab is refreshed    CHD-1849 FIXED Merged tickets should be in the state of the ticket with the newest message    CHD-1871 FIXED [Cerb5] Split Ticket error    CHD-1867 FIXED [Cerb5} {Snippets] Way to organise different catagories or groups    CHD-1880 FIXED [Drafts] Forwarded messages do not show ticket subject in the 'Drafts' tab    CHD-1078 FIXED [Workflow] After creating a set of new buckets and moving tickets into each one, the sidebar shows that only one bucket contains tickets    CHD-1846 FIXED [explore] Shortcuts [ ] require constant browser focus    CHD-1869 WON'T FIX [TIcket Display] Forwarded attachments are not appearing in the ticket    CHD-372 FIXED Direct HTML editing from KB Editor

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Project Summary

	Open	570	32%
	Reopened	10	1%
	Resolved	159	9%
	Closed	1064	59%

Open Issues

By Assignee

Jeff Standen [WGM]	1
Scott Luther	8	1%
Unassigned	571	98%