Projects : Cerberus Helpdesk (Key: CHD)

Project Lead: Jeff Standen [WGM]
URL: http://www.cerberusweb.com/

Create a new issue in project Cerberus Helpdesk
Release Notes

Popular Issues (shows the unresolved issues sorted by number of votes, with fix-for versions)    37    CHD-614 support center option to allow contacts to see all email history from contacts within their company (formerly manager concept) 5.2    22    CHD-537 Implement Service Levels (SLA) Ticket Escalation We Have the Technology    18    CHD-308 Share worklist/workspace by copying from other workers The Yellow Brick Superhighway    17    CHD-786 Allow inline viewing, composing, and sending of MIME (HTML content) e-mails An Ounce of Prevention    16    CHD-839 Custom watcher notifications Sea of 1000 Wishes    15    CHD-846 [Tasks] Reminder system 5.2    14    CHD-700 personal signature for workers Sea of 1000 Wishes    13    CHD-464 Allow attachments on notes and comments 5.2    13    CHD-622 make ticket mask styles a configurable feature The Yellow Brick Superhighway    12    CHD-1189 In 4.1 when you reply to a ticket it by default sets "Waiting For Reply" I think that needs to be a configuable option. Sea of 1000 Wishes    11    CHD-763 [Plugins] Official WHMCS module Sea of 1000 Wishes    11    CHD-727 [Cerb3 Feature] Re-introduce pre/post rules again to make custom commands through Watchers easier to do Sea of 1000 Wishes    10    CHD-794 [Tickets] Add another reply option where workers can set the ticket to automatically close after a specified date We Have the Technology    10    CHD-374 Outgoing SMTP Auth Credentials for Groups Sea of 1000 Wishes    10    CHD-544 Expand Content Search to include Notes / Comments Sea of 1000 Wishes    9    CHD-911 [Tickets] Option to merge "related tickets" as the worker sees fit Sea of 1000 Wishes    9    CHD-552 Allow group managers control over group member workspaces / views / etc Sea of 1000 Wishes    9    CHD-540 [Worklist Columns] A way to sort by newest activity where adding notes or comments bumps ticket to the top Sea of 1000 Wishes    9    CHD-1056 [Mobile] iPhone application The Yellow Brick Superhighway    9    CHD-253 Simpler way for customers to check on ticket statuses without creating a Support Center login Sea of 1000 Wishes    8    CHD-426 [Feature Request] Decision Tree guides follow-up questions in Support Center's "Open Ticket" Sea of 1000 Wishes    8    CHD-753 [Audit Log] Add extra entries such as incoming/outgoing messages or sticky notes/comments The Yellow Brick Superhighway    8    CHD-450 Allow attachments in Knowledge Base 5.2    7    CHD-689 [Permissions] Worker will see no sign of an assigned ticket in Overview if he is not a member of the group Sea of 1000 Wishes    7    CHD-567 [Tasks] Couple of new features to support two way ticket / task integration Sea of 1000 Wishes    7    CHD-294 Allow Registered Contacts to be Associated with Multiple Companies An Ounce of Prevention    7    CHD-1258 [Plugins] Support for AWBS integration Sea of 1000 Wishes    7    CHD-619 Task Dependancies An Ounce of Prevention    7    CHD-146 Feature to purge contact addresses that have no tickets and aren't associated with a company Sea of 1000 Wishes    7    CHD-1123 [Watchers / Notifications] A reminder system to handle outstanding replies The Yellow Brick Superhighway    7    CHD-828 [E-mail Templates] Make permissions on a group level Sea of 1000 Wishes    7    CHD-921 [Imp/Exp] Add support for customer custom fields The Yellow Brick Superhighway    7    CHD-369 Add a Redirect option as a ticket/email option The Yellow Brick Superhighway    7    CHD-287 The ability to delete individual messages on a ticket The Yellow Brick Superhighway    7    CHD-725 Allow custom field entry on 'log ticket' or 'send mail' from GUI 5.2    6    CHD-288 [Feature Request] Additional places to set the "When would you like to resume this conversation?" (re-open date) Sea of 1000 Wishes    6    CHD-163 Possible Plugin: Asset Management / Inventory Control We Have the Technology    6    CHD-486 Merge failure notice e-mail with the ticket generating it We Have the Technology    6    CHD-920 [Tags] Re-introduce a tagging system similar to 3.x for the KB and tickets An Ounce of Prevention    6    CHD-543 Req: Worker Calendar for tracking vacations, work hours, LiveHelp times, etc. We Have the Technology    6    CHD-1169 Allow View Of Number of Tasks Still Need to be Completed for a ticket ex) 4 out of 5 Complete Sea of 1000 Wishes    6    CHD-418 Clone Ticket An Ounce of Prevention    6    CHD-804 [PM] Request for a private messaging system We Have the Technology    6    CHD-805 [RSS] Expand Forum Explorer to monitor any feeds 5.2    6    CHD-1100 Per-Bucket From addresses The Yellow Brick Superhighway    5    CHD-545 Custom Fields from email content/headers We Have the Technology    5    CHD-985 Email (Watcher) Notification Take,comment,close functionality improvement/ wish list. Sea of 1000 Wishes    5    CHD-795 Ticket Priorities and Color-coded Priority Labels An Ounce of Prevention    5    CHD-806 [Plugins] Call Logging 5.2    5    CHD-1175 [Tasks] Ability to auto-create tasks The Yellow Brick Superhighway

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Project Summary

	Open	570	32%
	Reopened	10	1%
	Resolved	159	9%
	Closed	1064	59%

Open Issues

By Assignee

Jeff Standen [WGM]	1
Scott Luther	8	1%
Unassigned	571	98%