Projects : Cerberus Helpdesk (Key: CHD)

Project Lead: Jeff Standen [WGM]
URL: http://www.cerberusweb.com/

Create a new issue in project Cerberus Helpdesk
Release Notes

Road Map View personal road map Scope: next 3 versions | all versions 5.2 ( Release Notes ) Progress:    0 of 28 issues have been resolved    CHD-1769 UNRESOLVED Add a fail_count column to pop3_account table    CHD-725 UNRESOLVED Allow custom field entry on 'log ticket' or 'send mail' from GUI    CHD-1979 UNRESOLVED CLONE -[Support Center] Add a forum or message board module    CHD-1977 UNRESOLVED Macros    CHD-1357 UNRESOLVED [CRM] Add macros/presets to opportunities so you can quickly change properties with one click    CHD-1086 UNRESOLVED [Custom Fields] A new 'attachments' custom field type    CHD-1832 UNRESOLVED [Drafts] Save uploaded attachments too    CHD-1993 UNRESOLVED [Export] No way to translate IDs into english    CHD-1285 UNRESOLVED [Knowledgebase] Way for customers to rate or vote on articles    CHD-1927 UNRESOLVED [Mail/Watchers] Queue outgoing watcher email rather than sending directly    CHD-806 UNRESOLVED [Plugins] Call Logging    CHD-2030 UNRESOLVED [Preferences] Allow workers to reset their worklist customizations in the event of trouble    CHD-1911 UNRESOLVED [Project Management] JIRA replacement (Placeholder)    CHD-805 UNRESOLVED [RSS] Expand Forum Explorer to monitor any feeds    CHD-1185 UNRESOLVED [Reports] Track basic KB statistics like number of hits or "unpopular" articles    CHD-1906 UNRESOLVED [Social Project Management] Support Center + Cerb5 + Usermeet (Placeholder)    CHD-1096 UNRESOLVED [Support Center] A pool of downloads (attachments) for workers to draw from and distribute to customers    CHD-1468 UNRESOLVED [Support Center] Add a forum or message board module    CHD-1478 UNRESOLVED [Support Center] Allow customers to upload attachments from their ticket history    CHD-1081 UNRESOLVED [Support Center] Option to expose internal custom field values in the customer transcript history    CHD-1082 UNRESOLVED [Support Center] Option to expose ticket information such as "next worker" in the customer transcript history    CHD-1124 UNRESOLVED [Support Center] Option to grab more contact information during registration    CHD-1990 UNRESOLVED [Support Center] Required fields for follow-up questions linked to specific custom field types are not enforced    CHD-846 UNRESOLVED [Tasks] Reminder system    CHD-1487 UNRESOLVED [Ticket] Replace hardcoded actions on ticket with a more generic and expandable actions.    CHD-450 UNRESOLVED Allow attachments in Knowledge Base    CHD-464 UNRESOLVED Allow attachments on notes and comments    CHD-614 UNRESOLVED support center option to allow contacts to see all email history from contacts within their company (formerly manager concept) 5.1.1 ( Release Notes ) Progress:    1 of 15 issues have been resolved    CHD-2022 UNRESOLVED During a fresh install, it prompts the user to perform an upgrade at the end    CHD-1946 UNRESOLVED IE doesn't remember cursor location for inserting snippets    CHD-2039 UNRESOLVED Knowlegebase Article text "window" too small    CHD-2002 UNRESOLVED [5.1] Owner Button. It would be useful to include a "ME" button next to owner to will automaticly add you to the list.    CHD-2003 UNRESOLVED [5.1] The wake up after X amount of time box is gone from the edit popup and peaks of tickets.    CHD-2033 UNRESOLVED [Broadcast/Snippets] Insert broadcast template using snippets chooser (unparsed)    CHD-1999 UNRESOLVED [Comments] Create a new event point to replace the now missing ticket.comment.create    CHD-2032 UNRESOLVED [Context Links/Bulk Update] Need bulk add/remove owners on all context objects. This should behave like ticket bulk update w/ choosers.    CHD-2037 UNRESOLVED [Filter] Can No longer filter based on if an owner "is not" in the list you can only filter if they are in the list this is a change from 5.0    CHD-1982 UNRESOLVED [Helpdesk Setup] Old "more info" links in 'Plugins & Features'    CHD-1978 UNRESOLVED [Presets] Add the ability to save over an existing preset    CHD-2040 UNRESOLVED [Time Tracker] In 5.1 When creating a time tracking event it no longer creates a Context Link to the organization of the 1st requester.    CHD-2031 UNRESOLVED [Workspaces/Bulk Update] Bulk update on a ticket worklist/workspace sends you back to the Mail page when complete    CHD-1971 UNRESOLVED [Workspaces] May want to rename default workspace to something other than 'My Work'    CHD-2034 FIXED [Gravatar] Errors when viewing tickets with the plugin enabled on Windows 5.1 ( 23/Aug/10 | Release Notes ) Progress:    16 of 16 issues have been resolved    CHD-1943 FIXED Fix CSS to allow auto-completes to show properly in peeks    CHD-1459 FIXED [Address Book] Gravatar support    CHD-1941 FIXED [Autocomplete/Performance] Improve performance of e-mail address autocomplete    CHD-1997 FIXED [Browser] Tabs not loading properly    CHD-2024 FIXED [Display/Mail/Opps] Modifying an opportunity from the 'Opportunities' tab on Display Ticket doesn't refresh the worklist    CHD-2026 FIXED [Mail] Adding the 'worker' column and sorting on it returns an error    CHD-2028 FIXED [Opps] Adding/editing Opps through peek doesn't reload the associated view    CHD-1327 FIXED [Platform] Add AJAX "loading" indicators (aka "spinners")    CHD-1992 FIXED [Search] Replace all 'worker' filters with the worker chooser.    CHD-2027 FIXED [Tasks] Adding/editing tasks from peek doesn't reload the associated view.    CHD-1174 FIXED [Tickets] Allow users to link related tickets via ticket IDs in comments or custom fields    CHD-2035 FIXED [Tickets] Ticket View Owner Column is blank.    CHD-1954 FIXED [Time Tracker] When adding time tracking entrys agasit a ticket add them to the context links automaticly.    CHD-1132 FIXED [Time Tracking] Ability to attach time entries to tasks    CHD-1887 FIXED [Worklists] Save/Reuse filters from the search sidebar    CHD-2025 FIXED [support center] Error well upgrading. Fatal error: Call to a member function Execute() on a non-object in /path/to/files/cerb5/features/usermeet.core/patches/5.0.0_beta.php on line 159

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	Open	570	32%
	Reopened	10	1%
	Resolved	159	9%
	Closed	1064	59%

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Jeff Standen [WGM]	1
Scott Luther	8	1%
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