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Cerberus Helpdesk
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T
Key
Summary
Assignee
Reporter
Status
Res
Created
Updated
CHD-2038
Would like PLAIN TEXT option in knowledgebase again
Unassigned
Bill Arlofski
Open
UNRESOLVED
01/Sep/10
06/Sep/10
CHD-1082
[Support Center] Option to expose ticket information such as "next worker" in the customer transcript history
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
23/Feb/09
06/Sep/10
CHD-1081
[Support Center] Option to expose internal custom field values in the customer transcript history
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
23/Feb/09
06/Sep/10
CHD-2030
[Preferences] Allow workers to reset their worklist customizations in the event of trouble
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
06/Sep/10
CHD-1769
Add a fail_count column to pop3_account table
Unassigned
Dan Hildebrandt [WGM]
Open
UNRESOLVED
02/Mar/10
06/Sep/10
CHD-1124
[Support Center] Option to grab more contact information during registration
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
09/Mar/09
06/Sep/10
CHD-1185
[Reports] Track basic KB statistics like number of hits or "unpopular" articles
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
14/Apr/09
06/Sep/10
CHD-725
Allow custom field entry on 'log ticket' or 'send mail' from GUI
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
27/Jun/08
06/Sep/10
CHD-1832
[Drafts] Save uploaded attachments too
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
14/Apr/10
06/Sep/10
CHD-1096
[Support Center] A pool of downloads (attachments) for workers to draw from and distribute to customers
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
26/Feb/09
06/Sep/10
CHD-1478
[Support Center] Allow customers to upload attachments from their ticket history
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
27/Oct/09
06/Sep/10
CHD-2023
Reports of strange page load delays on FreeBSD + Apache/Lighttpd in non-Safari (Firefox/Chrome)
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
23/Aug/10
06/Sep/10
CHD-2039
Knowlegebase Article text "window" too small
Unassigned
Bill Arlofski
Open
UNRESOLVED
01/Sep/10
06/Sep/10
CHD-2037
[Filter] Can No longer filter based on if an owner "is not" in the list you can only filter if they are in the list this is a change from 5.0
Unassigned
Robert Middleswarth
Open
UNRESOLVED
27/Aug/10
06/Sep/10
CHD-2040
[Time Tracker] In 5.1 When creating a time tracking event it no longer creates a Context Link to the organization of the 1st requester.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
06/Sep/10
06/Sep/10
CHD-614
support center option to allow contacts to see all email history from contacts within their company (formerly manager concept)
Unassigned
Mike Fogg
Open
UNRESOLVED
08/Apr/08
02/Sep/10
CHD-450
Allow attachments in Knowledge Base
Unassigned
seb nafroth
Open
UNRESOLVED
09/Jan/08
01/Sep/10
CHD-2003
[5.1] The wake up after X amount of time box is gone from the edit popup and peaks of tickets.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
10/Aug/10
30/Aug/10
CHD-2033
[Broadcast/Snippets] Insert broadcast template using snippets chooser (unparsed)
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
24/Aug/10
CHD-2032
[Context Links/Bulk Update] Need bulk add/remove owners on all context objects. This should behave like ticket bulk update w/ choosers.
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
24/Aug/10
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