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Summary
Project:
Cerberus Helpdesk
Fix For:
The Yellow Brick Superhighway
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T
Key
Summary
Assignee
Reporter
Status
Res
Created
Updated
CHD-91
Default / dropdown with common 'next actions' for tickets
Unassigned
Alasdair Stewart
Open
UNRESOLVED
17/Jul/07
02/Aug/09
CHD-369
Add a Redirect option as a ticket/email option
Unassigned
Damien R
Open
UNRESOLVED
07/Dec/07
02/Aug/10
CHD-308
Share worklist/workspace by copying from other workers
Unassigned
Loc Nguyen
Open
UNRESOLVED
12/Nov/07
02/Aug/10
CHD-622
make ticket mask styles a configurable feature
Unassigned
Dan Hildebrandt [WGM]
Open
UNRESOLVED
14/Apr/08
02/Aug/10
CHD-287
The ability to delete individual messages on a ticket
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
07/Nov/07
02/Aug/10
CHD-1390
Block Worker reply proxying if "x-mailer" header indicates Cerberus Helpdesk
Unassigned
Dan Hildebrandt [WGM]
Open
UNRESOLVED
24/Aug/09
10/Sep/09
CHD-1489
Export options on reports
Unassigned
David Taylor
Open
UNRESOLVED
05/Nov/09
12/Nov/09
CHD-903
[SLA] Assign service levels based on domain (@example.com)
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
06/Nov/08
10/Sep/09
CHD-1771
Currency / Time Tracking
Unassigned
seb nafroth
Open
UNRESOLVED
03/Mar/10
13/Mar/10
CHD-1761
Please add a Reply to All Button for replying to tickets.
Unassigned
Stephen Jolly
Open
UNRESOLVED
25/Feb/10
13/Mar/10
CHD-1509
Allow Requester to Rate Interaction with Workers
Unassigned
Michael Herring
Open
UNRESOLVED
14/Dec/09
13/Mar/10
CHD-1505
[Ticket Display] Option to replace or add more custom field data next to the 'set organization' line of messages
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
10/Dec/09
13/Mar/10
CHD-1248
Employee status options
Unassigned
Mike Queisser (WSU)
Open
UNRESOLVED
05/Jun/09
13/Mar/10
CHD-1299
[Notifications] Create a plugin for sending helpdesk notifications (e.g. assignments) using XMPP to IM
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
02/Jul/09
21/Mar/10
CHD-1795
Suggestion: Add a search box to workspace/worklist pages
Unassigned
Brett Garrett
Open
UNRESOLVED
25/Mar/10
07/Apr/10
CHD-1797
Adding additional filters of the same type onto a ticket search.
Unassigned
Jerry Kano [WGM]
Open
UNRESOLVED
29/Mar/10
07/Apr/10
CHD-1841
[Cerb5} {Snippets] Add a way to add additional Contexts from a plugin.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
21/Apr/10
11/May/10
CHD-1873
Make the audit log searchable when it's enabled.
Unassigned
Niek Beernink - Oxilion
Open
UNRESOLVED
11/May/10
12/May/10
CHD-1056
[Mobile] iPhone application
Scott Luther
Joe Geck [WGM]
Open
UNRESOLVED
09/Feb/09
12/May/10
CHD-1888
improve mail handeling/threading to prevent messages from being overlooked (when requesters reply multiple times to an old message)
Unassigned
Niek Beernink - Oxilion
Open
UNRESOLVED
17/May/10
19/May/10
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