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Summary
Project:
Cerberus Helpdesk
Fix For:
We Have the Technology
Resolutions:
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T
Key
Summary
Assignee
Reporter
Status
Res
Created
Updated
CHD-1336
[Plugins] "ticket accounting" system for capping the number of tickets a client can submit
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
24/Jul/09
02/Aug/09
CHD-1297
[Support Center] SSO plugin for Wordpress
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
29/Jun/09
01/Aug/09
CHD-1246
[Asset Tracking/Servers] A 'Change Log' for tracking maint/configuration changes in the helpdesk
Unassigned
Mike Queisser (WSU)
Open
UNRESOLVED
05/Jun/09
01/Aug/09
CHD-1217
[Auto-Response] A new auto-reply telling customers when their ticket is assigned to a worker
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
14/May/09
01/Aug/09
CHD-1095
[Applications] Additional projects for us to tackle such as a CMS or blogging platform
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
26/Feb/09
01/Aug/09
CHD-1307
Add support for custom ticket id's for tickets created via the parser API
Unassigned
Richard Bone
Open
UNRESOLVED
13/Jul/09
01/Aug/09
CHD-868
Send different auto replies to incoming e-mail based on location (IP address)
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
16/Oct/08
02/Aug/09
CHD-996
[Support Center] Include option to automatically e-mail the submitted SC ticket back to the requester
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
16/Dec/08
02/Aug/09
CHD-992
Private feedback from clients after closing tickets
Unassigned
itbackoffice
Open
UNRESOLVED
10/Dec/08
02/Aug/09
CHD-1071
[Reports] New report for tracking how workers are manipulating tickets
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
17/Feb/09
02/Aug/09
CHD-833
[Plugins] Hook into an existing computer and software inventory database
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
09/Sep/08
02/Aug/09
CHD-798
[Tickets] Auto merge based on content or title
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
14/Aug/08
02/Aug/09
CHD-1274
Number Tracking Queue
Unassigned
Josh Nalley
Open
UNRESOLVED
17/Jun/09
02/Aug/09
CHD-907
PARALLELS integration for Cerb4
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
07/Nov/08
02/Aug/09
CHD-965
SLA\Priority assigned to Situations (with Reporting on each)
Unassigned
itbackoffice
Open
UNRESOLVED
26/Nov/08
02/Aug/09
CHD-1319
[Mail Routing] Vacation or "out of office" worker options to prevent new tickets from going unanswered
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
16/Jul/09
02/Aug/09
CHD-959
[Reports] Average response time report by SLA or organization
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
25/Nov/08
02/Aug/09
CHD-748
[Plugins] Change Management application
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
23/Jul/08
02/Aug/09
CHD-876
Wait for reply until ... then change status
Unassigned
Damien R
Open
UNRESOLVED
24/Oct/08
02/Aug/09
CHD-812
[Reports] Response Time Report - Time worked colourised based on whether Response time SLA achieved or not.
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
18/Aug/08
02/Aug/09
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