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Cerberus Helpdesk
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T
Key
Summary
Assignee
Reporter
Status
Res
Created
Updated
CHD-2040
[Time Tracker] In 5.1 When creating a time tracking event it no longer creates a Context Link to the organization of the 1st requester.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
06/Sep/10
06/Sep/10
CHD-2039
Knowlegebase Article text "window" too small
Unassigned
Bill Arlofski
Open
UNRESOLVED
01/Sep/10
06/Sep/10
CHD-2038
Would like PLAIN TEXT option in knowledgebase again
Unassigned
Bill Arlofski
Open
UNRESOLVED
01/Sep/10
06/Sep/10
CHD-2037
[Filter] Can No longer filter based on if an owner "is not" in the list you can only filter if they are in the list this is a change from 5.0
Unassigned
Robert Middleswarth
Open
UNRESOLVED
27/Aug/10
06/Sep/10
CHD-2033
[Broadcast/Snippets] Insert broadcast template using snippets chooser (unparsed)
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
24/Aug/10
CHD-2032
[Context Links/Bulk Update] Need bulk add/remove owners on all context objects. This should behave like ticket bulk update w/ choosers.
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
24/Aug/10
CHD-2031
[Workspaces/Bulk Update] Bulk update on a ticket worklist/workspace sends you back to the Mail page when complete
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
24/Aug/10
CHD-2030
[Preferences] Allow workers to reset their worklist customizations in the event of trouble
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
24/Aug/10
06/Sep/10
CHD-2023
Reports of strange page load delays on FreeBSD + Apache/Lighttpd in non-Safari (Firefox/Chrome)
Unassigned
Jeff Standen [WGM]
Open
UNRESOLVED
23/Aug/10
06/Sep/10
CHD-2022
During a fresh install, it prompts the user to perform an upgrade at the end
Unassigned
Scott Luther
Open
UNRESOLVED
23/Aug/10
23/Aug/10
CHD-2010
[Context Links] Add context links to the support center. That would make it transpartent who had access and would make adding and remove access very easy.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
13/Aug/10
16/Aug/10
CHD-2003
[5.1] The wake up after X amount of time box is gone from the edit popup and peaks of tickets.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
10/Aug/10
30/Aug/10
CHD-2002
[5.1] Owner Button. It would be useful to include a "ME" button next to owner to will automaticly add you to the list.
Unassigned
Robert Middleswarth
Open
UNRESOLVED
09/Aug/10
19/Aug/10
CHD-1999
[Comments] Create a new event point to replace the now missing ticket.comment.create
Unassigned
Robert Middleswarth
Open
UNRESOLVED
07/Aug/10
22/Aug/10
CHD-1998
request for an automated EMAIL to be produced after a certain period of time
Unassigned
Jonathan Heptinstall
Open
UNRESOLVED
05/Aug/10
16/Aug/10
CHD-1996
[Explore] Configurable option per worker or per list
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
04/Aug/10
16/Aug/10
CHD-1995
[Exclude List] Notify users as to why a recipient you are trying to add is blocked
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
03/Aug/10
16/Aug/10
CHD-1994
Implement App log
Unassigned
Dan Hildebrandt [WGM]
Open
UNRESOLVED
02/Aug/10
02/Aug/10
CHD-1993
[Export] No way to translate IDs into english
Unassigned
Joe Geck [WGM]
Open
UNRESOLVED
30/Jul/10
01/Aug/10
CHD-1990
[Support Center] Required fields for follow-up questions linked to specific custom field types are not enforced
Unassigned
Scott Luther
Open
UNRESOLVED
27/Jul/10
01/Aug/10
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