diff --git a/.gitignore b/.gitignore
index ed9cd99..a6fedb0 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,3 +1,9 @@
 .tmp*
 .htaccess
 .settings/*
+*~
+*.orig
+git-create-branch-github.sh
+git-create-branch-origin.sh
+framework.config.php
+.project
diff --git a/api/Application.class.php b/api/Application.class.php
index 8557558..c84641a 100644
--- a/api/Application.class.php
+++ b/api/Application.class.php
@@ -657,6 +657,9 @@ class CerberusLicense {
 
 class CerberusSettings {
 	const DEFAULT_REPLY_FROM = 'default_reply_from'; 
+	const DEFAULT_TICKET_REPLY_STATUS = 'default_ticket_reply_status'; 
+	const DEFAULT_TICKET_OPEN_STATUS = 'default_ticket_open_status'; 
+	const DEFAULT_TICKET_SEND_STATUS = 'default_ticket_send_status'; 
 	const DEFAULT_REPLY_PERSONAL = 'default_reply_personal'; 
 	const DEFAULT_SIGNATURE = 'default_signature'; 
 	const DEFAULT_SIGNATURE_POS = 'default_signature_pos'; 
diff --git a/api/DAO.class.php b/api/DAO.class.php
index 96e03cf..13f6479 100644
--- a/api/DAO.class.php
+++ b/api/DAO.class.php
@@ -4419,6 +4419,7 @@ class DAO_GroupSettings {
     const SETTING_CLOSE_REPLY = 'close_reply';
     const SETTING_CLOSE_REPLY_ENABLED = 'close_reply_enabled';
     const SETTING_INBOX_IS_ASSIGNABLE = 'inbox_is_assignable';
+    const SETTING_TICKET_REPLY_STATUS = 'ticket_reply_status';
     
 	static function set($group_id, $key, $value) {
 		$db = DevblocksPlatform::getDatabaseService();
diff --git a/features/cerberusweb.core/api/uri/config.php b/features/cerberusweb.core/api/uri/config.php
index aae3dd9..7f7ba82 100644
--- a/features/cerberusweb.core/api/uri/config.php
+++ b/features/cerberusweb.core/api/uri/config.php
@@ -596,6 +596,15 @@ class ChConfigurationPage extends CerberusPageExtension  {
 		$smtp_enc = $settings->get('cerberusweb.core',CerberusSettings::SMTP_ENCRYPTION_TYPE,'None');
 		$smtp_max_sends = $settings->get('cerberusweb.core',CerberusSettings::SMTP_MAX_SENDS,'20');
 		
+		$default_ticket_reply_status = $settings->get(CerberusSettings::DEFAULT_TICKET_REPLY_STATUS,1);
+		$tpl->assign('default_ticket_reply_status', $default_ticket_reply_status);
+
+		$default_ticket_open_status = $settings->get(CerberusSettings::DEFAULT_TICKET_OPEN_STATUS,1);
+		$tpl->assign('default_ticket_open_status', $default_ticket_open_status);
+
+		$default_ticket_send_status = $settings->get(CerberusSettings::DEFAULT_TICKET_SEND_STATUS,1);
+		$tpl->assign('default_ticket_send_status', $default_ticket_send_status);
+
 		$pop3_accounts = DAO_Mail::getPop3Accounts();
 		$tpl->assign('pop3_accounts', $pop3_accounts);
 		
@@ -1657,7 +1666,7 @@ class ChConfigurationPage extends CerberusPageExtension  {
 		DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('config','mail')));
 	}
 	
-	// Form Submit
+		// Form Submit
 	function saveOutgoingMailSettingsAction() {
 		$translate = DevblocksPlatform::getTranslationService();
 		$worker = CerberusApplication::getActiveWorker();
@@ -1692,12 +1701,19 @@ class ChConfigurationPage extends CerberusPageExtension  {
 		    @$smtp_auth_pass = '';
 	    }
 	    
+	    @$default_ticket_reply_status = DevblocksPlatform::importGPC($_REQUEST['default_ticket_reply_status'],'integer',1);
+	    @$default_ticket_open_status = DevblocksPlatform::importGPC($_REQUEST['default_ticket_open_status'],'integer',1);
+	    @$default_ticket_send_status = DevblocksPlatform::importGPC($_REQUEST['default_ticket_send_status'],'integer',1);
+
 	    $settings = DevblocksPlatform::getPluginSettingsService();
 	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_REPLY_FROM, $default_reply_address);
 	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_REPLY_PERSONAL, $default_reply_personal);
 	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_SIGNATURE, $default_signature);
 	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_SIGNATURE_POS, $default_signature_pos);
 	    $settings->set('cerberusweb.core',CerberusSettings::SMTP_HOST, $smtp_host);
+	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_TICKET_REPLY_STATUS, $default_ticket_reply_status);
+	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_TICKET_OPEN_STATUS, $default_ticket_open_status);
+	    $settings->set('cerberusweb.core',CerberusSettings::DEFAULT_TICKET_SEND_STATUS, $default_ticket_send_status);
 	    $settings->set('cerberusweb.core',CerberusSettings::SMTP_PORT, $smtp_port);
 	    $settings->set('cerberusweb.core',CerberusSettings::SMTP_AUTH_ENABLED, $smtp_auth_enabled);
 	    $settings->set('cerberusweb.core',CerberusSettings::SMTP_AUTH_USER, $smtp_auth_user);
diff --git a/features/cerberusweb.core/api/uri/display.php b/features/cerberusweb.core/api/uri/display.php
index 868cdc6..5f2843b 100644
--- a/features/cerberusweb.core/api/uri/display.php
+++ b/features/cerberusweb.core/api/uri/display.php
@@ -601,6 +601,14 @@ class ChDisplayPage extends CerberusPageExtension {
 		));
 		$tpl->assign('kb_topics', $kb_topics);
 		
+		$ticket_reply_status = DAO_GroupSettings::get($group_id,DAO_GroupSettings::SETTING_TICKET_REPLY_STATUS,255);
+		if(255==$ticket_reply_status) {
+			$reply_status = $settings->get(CerberusSettings::DEFAULT_TICKET_REPLY_STATUS,1);
+		} else {
+			$reply_status = $ticket_reply_status;
+		}
+		$tpl->assign('reply_status', $reply_status);
+
 		$tpl->cache_lifetime = "0";
 		$tpl->display('file:' . $this->_TPL_PATH . 'display/rpc/reply.tpl');
 	}
diff --git a/features/cerberusweb.core/api/uri/groups.php b/features/cerberusweb.core/api/uri/groups.php
index 7db9274..dba5f42 100644
--- a/features/cerberusweb.core/api/uri/groups.php
+++ b/features/cerberusweb.core/api/uri/groups.php
@@ -26,7 +26,7 @@ class ChGroupsPage extends CerberusPageExtension  {
 		$tpl = DevblocksPlatform::getTemplateService();
 		$tpl->cache_lifetime = "0";
 		$tpl->assign('path', $this->_TPL_PATH);
-
+		
 		$active_worker = CerberusApplication::getActiveWorker();
 		
 		$response = DevblocksPlatform::getHttpResponse();
@@ -73,14 +73,15 @@ class ChGroupsPage extends CerberusPageExtension  {
 		
 		$team_categories = DAO_Bucket::getByTeam($group_id);
 		$tpl->assign('categories', $team_categories);
-	    
+
 		$group_settings = DAO_GroupSettings::getSettings($group_id);
 		$tpl->assign('group_settings', $group_settings);
-		
 		@$tpl->assign('group_spam_threshold', $group_settings[DAO_GroupSettings::SETTING_SPAM_THRESHOLD]);
 		@$tpl->assign('group_spam_action', $group_settings[DAO_GroupSettings::SETTING_SPAM_ACTION]);
 		@$tpl->assign('group_spam_action_param', $group_settings[DAO_GroupSettings::SETTING_SPAM_ACTION_PARAM]);
-		
+		$ticket_reply_status = DAO_GroupSettings::get($group_id,DAO_GroupSettings::SETTING_TICKET_REPLY_STATUS,255);
+		@$tpl->assign('ticket_reply_status', $ticket_reply_status);
+
 		$tpl->display('file:' . $tpl_path . 'groups/manage/index.tpl');
 	}
 	
@@ -534,6 +535,7 @@ class ChGroupsPage extends CerberusPageExtension  {
 	    @$spam_threshold = DevblocksPlatform::importGPC($_REQUEST['spam_threshold'],'integer',80);
 	    @$spam_action = DevblocksPlatform::importGPC($_REQUEST['spam_action'],'integer',0);
 	    @$spam_moveto = DevblocksPlatform::importGPC($_REQUEST['spam_action_moveto'],'integer',0);
+	    @$ticket_reply_status = DevblocksPlatform::importGPC($_REQUEST['ticket_reply_status'],'integer',255);
 
 	    // Validate sender address
 	    if(!$validator_email->isValid($sender_address)) {
@@ -553,6 +555,7 @@ class ChGroupsPage extends CerberusPageExtension  {
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL, $sender_personal);
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_REPLY_PERSONAL_WITH_WORKER, $sender_personal_with_worker);
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_SUBJECT_HAS_MASK, $subject_has_mask);
+	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_TICKET_REPLY_STATUS, $ticket_reply_status);
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_SUBJECT_PREFIX, $subject_prefix);
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_SPAM_THRESHOLD, $spam_threshold);
 	    DAO_GroupSettings::set($team_id, DAO_GroupSettings::SETTING_SPAM_ACTION, $spam_action);
diff --git a/features/cerberusweb.core/api/uri/tickets.php b/features/cerberusweb.core/api/uri/tickets.php
index 307fe9f..b9a85c9 100644
--- a/features/cerberusweb.core/api/uri/tickets.php
+++ b/features/cerberusweb.core/api/uri/tickets.php
@@ -31,6 +31,7 @@ class ChTicketsPage extends CerberusPageExtension {
 		$tpl = DevblocksPlatform::getTemplateService();
 		$tpl->assign('path', $this->_TPL_PATH);
 
+		$settings = CerberusSettings::getInstance();
 		$visit = CerberusApplication::getVisit();
 		$active_worker = $visit->getWorker();
 		
@@ -78,6 +79,9 @@ class ChTicketsPage extends CerberusPageExtension {
 					$visit->set('compose.last_ticket',null); // clear
 				}
 				
+				$default_ticket_send_status = $settings->get(CerberusSettings::DEFAULT_TICKET_SEND_STATUS,1);
+				$tpl->assign('default_ticket_send_status', $default_ticket_send_status);
+				
 				$tpl->display('file:' . $this->_TPL_PATH . 'tickets/compose/index.tpl');
 				break;
 				
@@ -115,6 +119,9 @@ class ChTicketsPage extends CerberusPageExtension {
 					$tpl->assign('last_ticket_mask', $ticket_mask);
 					$visit->set('compose.last_ticket',null); // clear
 				}
+
+				$default_ticket_open_status = $settings->get(CerberusSettings::DEFAULT_TICKET_OPEN_STATUS,1);
+				$tpl->assign('default_ticket_open_status', $default_ticket_open_status);
 				
 				$tpl->display('file:' . $this->_TPL_PATH . 'tickets/create/index.tpl');
 				break;
diff --git a/features/cerberusweb.core/strings.xml b/features/cerberusweb.core/strings.xml
index 404648f..352d738 100644
--- a/features/cerberusweb.core/strings.xml
+++ b/features/cerberusweb.core/strings.xml
@@ -660,6 +660,21 @@
 		<tu tuid='config.mail.smtp.failed'>
 			<tuv xml:lang="en_US"><seg>SMTP Connection Failed:</seg></tuv>
 		</tu>
+		<tu tuid='config.mail.message.status'>
+			<tuv xml:lang="en_US"><seg>Default Message Status:</seg></tuv>
+		</tu>
+		<tu tuid='config.mail.message.status.default'>
+			<tuv xml:lang="en_US"><seg>Site Wide Default</seg></tuv>
+		</tu>
+		<tu tuid='config.mail.message.status.reply'>
+			<tuv xml:lang="en_US"><seg>In Replies</seg></tuv>
+		</tu>
+		<tu tuid='config.mail.message.status.open'>
+			<tuv xml:lang="en_US"><seg>In Open Ticket</seg></tuv>
+		</tu>
+		<tu tuid='config.mail.message.status.send'>
+			<tuv xml:lang="en_US"><seg>In Send Mail</seg></tuv>
+		</tu>
 		
 
 		<!-- Contact orgs -->
diff --git a/features/cerberusweb.core/templates/configuration/tabs/mail/outgoing_settings.tpl b/features/cerberusweb.core/templates/configuration/tabs/mail/outgoing_settings.tpl
index 4c3966a..af5caf7 100644
--- a/features/cerberusweb.core/templates/configuration/tabs/mail/outgoing_settings.tpl
+++ b/features/cerberusweb.core/templates/configuration/tabs/mail/outgoing_settings.tpl
@@ -94,6 +94,27 @@
 					<br>
 					<br>
 				</div>
+				<b>{$translate->_('config.mail.message.status.reply')|capitalize} {$translate->_('config.mail.message.status')|capitalize}</b><br>
+				<label><input type="radio" name="default_ticket_reply_status" value="0" {if $default_ticket_reply_status eq 0}checked{/if}> {$translate->_('status.open')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_reply_status" value="1" {if $default_ticket_reply_status eq 1}checked{/if}> {$translate->_('status.waiting')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_reply_status" value="2" {if $default_ticket_reply_status eq 2}checked{/if}> {$translate->_('status.closed')|capitalize}</label>
+				<br>
+				<br>
+
+				<b>{$translate->_('config.mail.message.status.open')|capitalize} {$translate->_('config.mail.message.status')|capitalize}</b><br>
+				<label><input type="radio" name="default_ticket_open_status" value="0" {if $default_ticket_open_status eq 0}checked{/if}> {$translate->_('status.open')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_open_status" value="1" {if $default_ticket_open_status eq 1}checked{/if}> {$translate->_('status.waiting')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_open_status" value="2" {if $default_ticket_open_status eq 2}checked{/if}> {$translate->_('status.closed')|capitalize}</label>
+				<br>
+				<br>
+
+				<b>{$translate->_('config.mail.message.status.send')|capitalize} {$translate->_('config.mail.message.status')|capitalize}</b><br>
+				<label><input type="radio" name="default_ticket_send_status" value="0" {if $default_ticket_send_status eq 0}checked{/if}> {$translate->_('status.open')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_send_status" value="1" {if $default_ticket_send_status eq 1}checked{/if}> {$translate->_('status.waiting')|capitalize}</label>
+				<label><input type="radio" name="default_ticket_send_status" value="2" {if $default_ticket_send_status eq 2}checked{/if}> {$translate->_('status.closed')|capitalize}</label>
+				<br>
+				<br>
+				<br>
 			</blockquote>
 			
 			<button type="submit"><img src="{devblocks_url}c=resource&p=cerberusweb.core&f=images/check.gif{/devblocks_url}" align="top"> {$translate->_('common.save_changes')|capitalize}</button>
diff --git a/features/cerberusweb.core/templates/display/rpc/reply.tpl b/features/cerberusweb.core/templates/display/rpc/reply.tpl
index 4d0058e..160f4f5 100644
--- a/features/cerberusweb.core/templates/display/rpc/reply.tpl
+++ b/features/cerberusweb.core/templates/display/rpc/reply.tpl
@@ -172,13 +172,13 @@
 					<table cellpadding="2" cellspacing="0" border="0">
 						<tr>
 							<td nowrap="nowrap" valign="top" colspan="2">
-								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('replyOpen{$message->id}','block');toggleDiv('replyClosed{$message->id}','none');">{$translate->_('status.open')|capitalize}</label>
-								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('replyOpen{$message->id}','block');toggleDiv('replyClosed{$message->id}','block');" {if !$ticket->is_closed}checked{/if}>{$translate->_('status.waiting')|capitalize}</label>
-								{if $active_worker->hasPriv('core.ticket.actions.close') || ($ticket->is_closed && !$ticket->is_deleted)}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('replyOpen{$message->id}','none');toggleDiv('replyClosed{$message->id}','block');" {if $ticket->is_closed}checked{/if}>{$translate->_('status.closed')|capitalize}</label>{/if}
+								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('replyOpen{$message->id}','block');toggleDiv('replyClosed{$message->id}','none');" {if !$ticket->is_closed && $reply_status==0} checked{/if}>{$translate->_('status.open')|capitalize}</label>
+								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('replyOpen{$message->id}','block');toggleDiv('replyClosed{$message->id}','block');"{if !$ticket->is_closed && $reply_status==1} checked{/if}>{$translate->_('status.waiting')|capitalize}</label>
+								{if $active_worker->hasPriv('core.ticket.actions.close') || ($ticket->is_closed && !$ticket->is_deleted)}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('replyOpen{$message->id}','none');toggleDiv('replyClosed{$message->id}','block');" {if $ticket->is_closed || $reply_status==2} checked{/if}>{$translate->_('status.closed')|capitalize}</label>{/if}
 								<br>
 								<br>
 								
-						      	<div id="replyClosed{$message->id}" style="display:block;margin-left:10px;">
+						      	<div id="replyClosed{$message->id}" style="display:{if $reply_status==0}none{else}block{/if};margin-left:10px;">
 						      	<b>{$translate->_('display.reply.next.resume')}</b> {$translate->_('display.reply.next.resume_eg')}<br> 
 						      	<input type="text" name="ticket_reopen" size="55" value="{if !empty($ticket->due_date)}{$ticket->due_date|devblocks_date}{/if}"><br>
 						      	{$translate->_('display.reply.next.resume_blank')}<br>
diff --git a/features/cerberusweb.core/templates/groups/manage/index.tpl b/features/cerberusweb.core/templates/groups/manage/index.tpl
index b469468..600aeac 100644
--- a/features/cerberusweb.core/templates/groups/manage/index.tpl
+++ b/features/cerberusweb.core/templates/groups/manage/index.tpl
@@ -137,6 +137,15 @@
 	</div> 
 	<br>
 	
+	<h3>{$translate->_('config.mail.message.status.reply')|capitalize} {$translate->_('config.mail.message.status')|capitalize}</h3>
+	
+	<label><input type="radio" name="ticket_reply_status" value="255" {if $ticket_reply_status eq 255}checked{/if}> {$translate->_('config.mail.message.status.default')|capitalize}</label>
+	<label><input type="radio" name="ticket_reply_status" value="0" {if $ticket_reply_status eq 0}checked{/if}> {$translate->_('status.open')|capitalize}</label>
+	<label><input type="radio" name="ticket_reply_status" value="1" {if $ticket_reply_status eq 1}checked{/if}> {$translate->_('status.waiting')|capitalize}</label>
+	<label><input type="radio" name="ticket_reply_status" value="2" {if $ticket_reply_status eq 2}checked{/if}> {$translate->_('status.closed')|capitalize}</label>
+	<br>
+	<br>
+	
 	<button type="submit"><img src="{devblocks_url}c=resource&p=cerberusweb.core&f=images/check.gif{/devblocks_url}" align="top"> {$translate->_('common.save_changes')|capitalize}</button>
 	
 	</div>
diff --git a/features/cerberusweb.core/templates/tickets/compose/index.tpl b/features/cerberusweb.core/templates/tickets/compose/index.tpl
index c624175..4b37a8d 100644
--- a/features/cerberusweb.core/templates/tickets/compose/index.tpl
+++ b/features/cerberusweb.core/templates/tickets/compose/index.tpl
@@ -118,13 +118,13 @@
 					<table cellpadding="2" cellspacing="0" border="0">
 						<tr>
 							<td nowrap="nowrap" valign="top" colspan="2">
-								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('ticketClosed','none');">{$translate->_('status.open')|capitalize}</label>
-								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('ticketClosed','block');" checked>{$translate->_('status.waiting')|capitalize}</label>
-								{if $active_worker->hasPriv('core.ticket.actions.close')}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('ticketClosed','block');">{$translate->_('status.closed')|capitalize}</label>{/if}
+								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('ticketClosed','none');" {if $default_ticket_send_status==0} checked{/if}>{$translate->_('status.open')|capitalize}</label>
+								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('ticketClosed','block');"{if $default_ticket_send_status==1} checked{/if}>{$translate->_('status.waiting')|capitalize}</label>
+								{if $active_worker->hasPriv('core.ticket.actions.close')}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('ticketClosed','block');"{if $default_ticket_send_status==2} checked{/if}>{$translate->_('status.closed')|capitalize}</label>{/if}
 								<br>
 								<br>
 
-								<div id="ticketClosed" style="display:block;margin-left:10px;">
+								<div id="ticketClosed" style="display:{if $default_ticket_send_status==0}none{else}block{/if};margin-left:10px;">
 								<b>{$translate->_('display.reply.next.resume')}</b> {$translate->_('display.reply.next.resume_eg')}<br> 
 								<input type="text" name="ticket_reopen" size="55" value=""><br>
 								{$translate->_('display.reply.next.resume_blank')}<br>
diff --git a/features/cerberusweb.core/templates/tickets/create/index.tpl b/features/cerberusweb.core/templates/tickets/create/index.tpl
index 0f0f8b7..511792e 100644
--- a/features/cerberusweb.core/templates/tickets/create/index.tpl
+++ b/features/cerberusweb.core/templates/tickets/create/index.tpl
@@ -106,13 +106,13 @@
 					<table cellpadding="2" cellspacing="0" border="0">
 						<tr>
 							<td nowrap="nowrap" valign="top" colspan="2">
-								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('ticketClosed','none');">{$translate->_('status.open')|capitalize}</label>
-								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('ticketClosed','block');" checked>{$translate->_('status.waiting')|capitalize}</label>
-								{if $active_worker->hasPriv('core.ticket.actions.close')}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('ticketClosed','block');">{$translate->_('status.closed')|capitalize}</label>{/if}
+								<label><input type="radio" name="closed" value="0" onclick="toggleDiv('ticketClosed','none');" {if $default_ticket_open_status eq 0}checked{/if}>{$translate->_('status.open')|capitalize}</label>
+								<label><input type="radio" name="closed" value="2" onclick="toggleDiv('ticketClosed','block');" {if $default_ticket_open_status eq 1}checked{/if}>{$translate->_('status.waiting')|capitalize}</label>
+								{if $active_worker->hasPriv('core.ticket.actions.close')}<label><input type="radio" name="closed" value="1" onclick="toggleDiv('ticketClosed','block');"{if $default_ticket_open_status eq 2}checked{/if}>{$translate->_('status.closed')|capitalize}</label>{/if}
 								<br>
 								<br>
 		
-								<div id="ticketClosed" style="display:block;margin-left:10px;">
+								<div id="ticketClosed" style="display:{if $default_ticket_open_status==0}none{else}block{/if};margin-left:10px;">
 								<b>{$translate->_('display.reply.next.resume')}</b> {$translate->_('display.reply.next.resume_eg')}<br> 
 								<input type="text" name="ticket_reopen" size="55" value=""><br>
 								{$translate->_('display.reply.next.resume_blank')}<br>